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Practical information

We know there is a lot to think about when planning your trip, so we've put together this handy guide to provide you with all the practical information you may need. 

Whether you’re coming from near or far, we know there is a lot to think about when planning your trip. We’ve put together the handy list below to provide any additional information you may need.  If you have any questions or need any assistance at the event, our friendly Pivoteers will also be on hand and happy to help with any questions you may have.

Re-entering the arena

Once you have entered a session and had your tickets scanned you will not be permitted to leave the venue and re-enter during the same session. For more information about this please refer to our spectator regulations.


The M&S Bank Arena Liverpool will only accept British sterling. There are no ATMs inside or around the immediate area of the M&S Bank Arena Liverpool, so we would advise that you withdraw any money you may need before arriving at the venue.

Most catering outlets inside the M&S Bank Arena Liverpool and on the piazza will accept card payment, however, some units clearly marked ‘cash only’ will require cash to purchase refreshments.

Medical assistance

Walk-in centre

The Liverpool City Centre NHS Walk-in Centre is open 8am-8pm, seven days a week. Patients can attend with no appointment necessary.

6 David Lewis Street, Liverpool, L1 4AP

0151 247 6500


The Royal Liverpool University Hospital is open 24 hours a day and can provide emergency health assistance.

Prescot Street, Liverpool, Merseyside, L7 8XP

0151 706 2000

Emergency numbers

For any emergencies during your stay please use the contact details below:

999 – for police, ambulance or fire brigade.

111 – for urgent health advice over the phone.