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Ticketing FAQs

It is nearly time to watch the world’s best netball players take to the court! Make sure you check out everything you need to know about your tickets.

WHERE CAN I BUY TICKETS?

Tickets for the Vitality Netball World Cup 2019 are available from our authorised retailers:

Please be aware that tickets purchased or sold outside of authorised retailers will not be valid.

Assistance with your booking:

Please contact the ticket agent that you purchased your tickets from directly for any assistance you may need with your booking or to confirm or amend a booking:

  • Ticket Quarter: call 0344 8000 400 (local rate)
  • See Tickets: call 0844 871 8819 (7p per minute)
  • The Ticket Factory: call 0844 338 0338 (7p per minute plus company’s access charge)
  • Vitality Netball World Cup Travel Office (Gullivers Sport Travel): Call 0203 912 6414 (calls cost 10p per minute plus your phone company’s access charge)
  • Sportsnet: Call 1300 888 858 (Toll Free within Australia)
  • Williment: Call 0800 000 045 (Free call within New Zealand)
  • House Of Travel / Silver Ferns Travel: Call 0800 468 225
  • Events Travel: Call 1300 788 666 (Toll Free within Australia)

WHEN WILL I RECEIVE MY TICKETS?

Ticket dispatch is currently in progress. If you opted for your tickets to be posted, they will be sent to the billing address of the card used to make your booking no later than 7 – 10 days before the event. To enquire about the status of your order, or if you have moved house and need to change the billing address, please contact the ticket retailer you booked with. If you are unsure which official ticket retailer you used, you can find the company name on your bank statement:

  • Ticket Quarter: call 0344 8000 400 (local rate)
  • See Tickets: call 0844 871 8819 (7p per minute)
  • The Ticket Factory: call 0844 338 0338 (7p per minute plus company’s access charge)

If you have booked a fan package through the official Vitality Netball World Cup Travel Office or one of their appointed overseas travel agents, you will receive a communication about how you will receive your tickets directly from the organisation you have booked with. If you have any questions about your package or tickets, please contact the Travel Office or appointed overseas travel agent you booked with:

  • Vitality Netball World Cup 2019 Travel Office: Call 0203 912 6414 (calls cost 10p per minute plus your phone company’s access charge)
  • Sportsnet: Call 1300 888 858 (Toll Free within Australia)
  • Williment: Call 0800 000 045 (Free call within New Zealand)
  • House Of Travel / Silver Ferns Travel: Call 0800 468 225
  • Events Travel: Call 1300 788 666 (Toll Free within Australia)

BOX OFFICE COLLECTION

The Vitality Netball World Cup 2019 box office is located on the city side of the arena, next to the main entry doors. The box office offers ticket sales for all sessions (subject to availability) and ticket collection for bookings made with all official Vitality Netball World Cup 2019 ticket retailers.

Still need to buy your tickets? More information on purchasing tickets can be found here.

Please note that for security purposes, tickets may only be collected by the cardholder who processed the original booking, and all tickets must be signed for on receipt. If you are collecting tickets on behalf of someone else, you will be required to present a signed letter of authorisation from the cardholder along with your ID.

BOX OFFICE OPENING TIMES

The Vitality Netball World Cup 2019 box office will be open for ticket purchase and collection on the following dates and times:

Monday 8 July – Thursday 11 July – 10am – 4pm

Friday 12 July – Sunday 21 July – the box office will be open one hour before doors open and remain open until the final match.

More information on session times can be found here

GIFT CERTIFICATE

Buying your tickets as a present? Why not download an official Vitality Netball World Cup 2019 gift certificate and give them something to open on their special day.

DOWNLOAD A GIFT CERTIFICATE

Please note that a gift certificate is not a substitute for a letter of authorisation in the instance of third-party ticket collection.

HOW MUCH DO TICKETS COST?

There are a range of tickets available across the 20 sessions, including gold, silver and bronze category tickets, based on the location of the seat (proximity to and view of the court).

Adult and junior prices are available with tickets starting from just £10 for adults and £5 for children.

The ticket types and prices for each session are available here.

Seating category plans can be found  here.

ARE THERE REDUCED PRICES FOR CHILDREN?

Junior tickets are available in the silver and bronze categories for people who will be under 18 on the date they attend the event.

Children under 14 on the date they attend the event will need to be accompanied by an adult over the age of 18.

Children under two years old on the date they attend the event do not need a ticket, as long as they do not take up a seat.

Proof of eligibility may be requested when you attend the event.

ARE ACCESSIBLE TICKETS AVAILABLE?

M&S Bank Arena Liverpool is a fully accessible venue, and if you purchase a ticket and require a companion to accompany you, we are happy to offer them a complimentary ticket.  One piece of the following documentation, valid at the time of attending the event, is required for eligibility:

  • Disability Living Allowance
  • Personal Independence Payment (PIP)
  • Attendance Allowance
  • Personal Independence Allowance
  • A certificate of visual impairment
  • Official / Documented evidence that I am registered as severely sight impaired (blind)
  • UK-recognised identification for an assistance dog

To book your tickets, or for more information about the ACC Personal Assistance scheme, please call the Customer Care team on 0344 335 0437. Proof of eligibility may be requested when you attend the event. Please contact the ACC team to find out about availability for all sessions as this may differ from that shown online.

HOW MANY TICKETS CAN I BUY?

You are able to buy a maximum of 10 tickets per session, per billing address when purchasing online and you will be able to buy tickets for multiple sessions in one transaction.

The ticket limit of 10 tickets per session, per billing address applies across each sales phase – no individual may purchase more than 10 tickets to any given session.

CAN I BUY GROUP TICKETS?

If you are planning to come in a group or with your netball club and want to buy more than 10 tickets per session you can book with our official ticket agent, Ticket Quarter. Subject to availability, you will be able to purchase up to 40 tickets per session, per billing address for a group.

You will be asked to provide details of your club/organisation when you make your booking, and requests received by email will not be prioritised or considered.

The ticket limit of 40 tickets per session, per billing address applies across each sales phase – no group may purchase more than a total of 40 tickets to any given session.

Ticket Quarter offer flexible payment options including credit/debit cards, cheque, cash (in person at the ACC Box Office only), BACs, PayPal and international payments.

Groups may reserve their tickets before payment of the balance is required.

CAN I BRING A SCHOOL GROUP?

To make it as easy as possible for schools to join us, we have created an official schools programme for schools and home educators to allow children of all ages to join us next year.

The official VNWC2019 school programme is open, and tickets may be booked via Ticket Quarter by calling 0344 561 7672, Monday to Saturday: 9am – 9pm and Sunday: 10am – 5pm

Further details of the official school programme competition sessions and ticket offer can be found here. If you wish to attend an alternative session outside of the official school programme, group bookings are open for all sessions, subject to availability.

The ticket limit for groups and schools is 40 tickets per session, per billing address and the school programme is open to both schools and home educators – evidence of eligibility may be required when you make your booking.

School groups can book tickets through the group booking service provided by Ticket Quarter. Please see above for details of how to contact Ticket Quarter group booking services.

Further useful event information for groups and schools can be found here

WHAT HOSPITALITY IS AVAILABLE?

A variety of hospitality options are available, which can be purchased along with your tickets. For more information please click here

HOW MANY MATCHES ARE IN A SESSION?

Tickets will be sold in sessions, with two sessions taking place every day. Each session will feature at least two matches.

There will be two courts in the arena for the first four days of the competition (12-15 July), with games being played simultaneously. You will be able to choose tickets for court one or court two when you are making your purchase.

The courts are not separated by a physical barrier so it may be possible to see parts of the match taking place on the alternative court from some seats, however this is not guaranteed.

HOW DO I KNOW WHICH TEAMS WILL BE PLAYING WHEN?

The current competition schedule can be found here.

The competition schedule was updated on 2 July when the latest INF world rankings were announced and the automatic qualifiers for the tournament confirmed, alongside England who had already qualified as host nation. After this update, the Preliminaries Stage One matches featuring these six teams were confirmed.

The full competition schedule for Preliminaries Stage One has been announced following the regional qualifying events.  Preliminaries Stage Two matches will be dependent on Preliminaries Stage One results.

HOW DO I GET TO SEE THE OPENING CEREMONY?

The opening ceremony will take place within session two on Friday 12 July 2019 and will be included in tickets bought for this session for both court one and court two.

CAN I BUY TICKETS AS A GIFT?

For security purposes, tickets are posted to the billing address of the card holder who purchased them. Customers may gift their tickets to a friend or relative who may use them to attend the event.

Any third parties collecting VNWC2019 tickets from the box office, or using a Hospitality package on behalf of the card holder must present a letter of authorisation, signed by the cardholder, detailing:

Card holder name
Card holder billing address
Booking reference number
Name of nominated attendee
Last four digits of card used to make the booking

The attendee must present a completed, signed copy of this letter along with photo ID, showing that they are the nominated collector / attendee and sign for the tickets.

Tickets can only be released / admittance to Hospitality be granted to the card holder, or nominated attendee who presents a complete, signed letter of authorisation along with their ID.

You may download a template letter of authorisation here

CAN I CHOOSE MY SEAT?

If you wish to purchase a ticket for a specific seat within the arena, please contact Ticket Quarter directly on 0344 8000 410.

Phone lines are open Monday – Saturday from 9am – 9pm and Sundays and bank holidays from 10am – 5pm.

AM I ABLE TO GET A REFUND IF I CAN NO LONGER ATTEND?

All tickets are purchased under a no refund or exchange policy and subject to the terms and conditions of the ticketing service provider (agent) used, in addition to the VNWC2019 ticketing terms and conditions and spectator regulations.