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Privacy Policy



This page provides you with information about how we are handling or intending to handle your personal information that you share with us.

If you are aged 16 or under, please get your parent/guardian’s permission before you provide any personal information to us.

Introduction to data protection

Regulation (EU) 2016/679 of the European Parliament – the General Data Protection Regulation (‘GDPR’) – obliges us to provide you with information about how and why we use your data. We recognise our obligations and your legal rights set out in the GDPR.

About Us

Netball World Cup 2019 (NWC2019) is committed to protecting and respecting your privacy and complying with the principles of the GDPR. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the GDPR, the data controller is Netball World Cup 2019 Ltd of SportPark, 3 Oakwood Drive, Loughborough, LE11 3QF. You may contact us using the details below if you would like any information about our data handling practices.

We aim to process information about you fairly and in a transparent manner and the aim of this document is to provide you with sufficient information for you to be able to understand what we are doing with your data. If you are unsure how we are handling information about you or you think we could improve our privacy information please let us know.

Information we collect and hold about you, how we use it and the basis for processing

 The information we may request from you to share with us will vary depending on the type of interaction with the NWC2019.

  1. Where you have provided CONSENT

We may use and process your personal information where you have consented for us to do so for the following purposes:

  • to monitor the interest shown in the Netball World Cup 2019; and b) to send you information about the Netball World Cup 2019, England Netball, netball tournaments, how to participate in netball, and information about our sponsors and commercial partners depending on the preferences you express on the data collection form
  • to analyse the use of our website and to improve it.
  • to measure the effectiveness of our email campaigns, to plan marketing campaigns and to segment our database.
  • to contact you via email, text message, post or telephone with marketing information about NWC2019
  1. Where required to comply with our LEGAL OBLIGATIONS

We will use your personal information to comply with our legal obligations including: (i) the Police, the Driver and Vehicle Licensing Agency (DVLA) or any other public authority or criminal investigation body; (ii) to identify you when you contact us; and (iii) to verify the accuracy of data that we hold about you.

  1. Where there is a LEGITIMATE INTEREST

We may use and process your personal information where it is necessary for us to pursue our legitimate interests as a business for the following purposes:

  • to perform administration tasks relating to the tournament planning and operational deliverables;
  • for analysis and selection of volunteers and other client groups;
  • for analysis and profiling to inform our marketing strategy, and to enhance and personalise your customer or visitor experience;
  • for market research in order to continually improve the products and services that we and our authorised partners deliver to you;
  • to administer our websites and for internal operations, including troubleshooting, testing, statistical purposes;
  • for marketing activities (other than where we rely on your consent) e.g. to tailor marketing communications or send targeted marketing messages via social media and other third party platforms;
  • for the prevention of fraud and other criminal activities;
  • to undertake background checks for security purposes for accredited groups;
  • to correspond and communicate with you;
  • to create a better understanding of you as a member of the workforce or other accredited client groups or as a spectator;
  • for network and information security in order for us to take steps to protect your information against loss or damage, theft or unauthorised access;
  • to comply with a request from you in connection with the exercise of your rights (for example where you have asked us not to contact you for marketing purposes, we will keep a record of this on our suppression lists in order to be able to comply with your request);
  • for efficiency, accuracy or other improvements of our databases and systems e.g. by combining systems or consolidating records we hold about you;
  • to enforce or protect our contractual or other legal rights or to bring or defend legal proceedings; and
  • for general administration including managing your queries, complaints, or claims, and to send service messages to you.

 Disclosing, sharing and transferring your personal data

We will share information about you with some of our suppliers who process data on our behalf to help us to provide services to you. Categories of organisation and purpose below:

  • Marketing agencies – to provide relevant digital content to our customers
  • Marketing agencies, database hosting companies, data cleansing companies, mailing housing and email broadcasters – to provide marketing services
  • Database hosting companies – to host our CRM database including data storage
  • Database hosting companies – to host NWC2019 platforms (e.g. workforce rostering system; accreditation management system)
  • Tournament service providers – for the administration and operation of the event
  • SMS broadcasting companies – to send SMS and text messages to our client groups
  • Market research companies – to undertake research of our own customers
  • Social media companies (e.g. Facebook/Twitter) – to verify your identify when you register on our website using ‘register with’ functions and to provide you with relevant social media posts
  • Governing bodies of netball (England Netball and the INF) – to assist in event management, disciplinary issues and maintenance of competition licences
  • Sports results agencies – to collate results and reports for the NWC2019 website

We contractually require these recipients to only use personal data for the intended purpose of the disclosure and that they destroy or return it when it is no longer needed.

We may also disclose your personal information to third parties from time to time if we are under a duty to comply with any legal obligation, as stated above under information we collect about you: Legal Obligations.

Data sharing with England Netball and the International Netball Federation

Netball World Cup 2019 Limited will be dissolved in 2020, having served its purpose. All of the data collected and created during the Netball World Cup 2019 tournament (‘tournament data’) will be transferred to England Netball. This data transfer will be undertaken on the basis of England Netball’s legitimate interests: to ensure that netball in England has a legacy benefit from hosting a world cup tournament. England Netball is a separate data controller to Netball World Cup 2019 and has a separate privacy policy, which you should read. England Netball will use the tournament data to evaluate the Netball World Cup 2019 and, if you have permitted it, to contact you to with information and promotions about the sport of netball, fixtures and competitions, clubs, and how to participate in the sport.

We will also transfer all of the tournament data to the International Netball Federation (INF) on the basis of their legitimate interest of evaluating the 2019 Netball World Cup and, if you have permitted it, promoting other netball tournaments and competitions.

International Transfer of Personal Data

We do not routinely transfer any personal data to any organisation or country which is located outside of the European Economic Area.

Data retention

The data will be retained until 2020, after which it will be transferred to both England Netball and the International Netball Federation (INF) as a permanent record of the tournament and its proceedings.

Contacting you

We will contact accredited client groups from time to time to communicate tournament operations.

We would like to contact you via email for our email newsletter, and marketing and promotional materials about the Netball World Cup 2019, ticket information, fixtures and tournaments, the teams and players, and special offers in regard to products and services and those of our Official Tournament Partners related to the tournament. We will only send information to you in this way with your consent, which we will ask for on our data collection forms.

Information Security

We will take all steps reasonably necessary including policies, procedures and security features to ensure that information about you is treated securely and protected from unauthorised and unlawful access and used in accordance with this privacy policy. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Your rights

The GDPR grants you certain rights (‘information rights’) which we summarise below:

Right of access: You have the right of access to information we hold about or concerning you. If you would like to exercise this right you should contact us using the details below.

Right of rectification or erasure: If you feel that any data that we hold about you is inaccurate you have the right to ask us to correct or rectify it. You also have a right to ask us to erase information about you where you can demonstrate that the data we hold is no longer needed by us, or if you withdraw the consent upon which our processing is based, or if you feel that we are unlawfully processing your data. Your right of rectification and erasure extends to anyone we have disclosed your personal information to and we shall take all reasonable steps to inform those with whom we have shared your data about your request for erasure.

Right to restriction of processing: You have a right to request that we refrain from processing your data where you contest its accuracy, or the processing is unlawful and you have opposed its erasure, or where we don’t need to hold your data anymore but you need us to in order to establish, exercise or defend any legal claims, or we are in dispute about the legality of our processing your personal data.

Right to portability: You have a right to receive any personal data that you have provided to us in order to transfer it onto another data controller where the processing is based on consent and is carried out by automated means called a data portability request.

Right to object: You have a right to object to our processing of your personal data where the basis of the processing is our legitimate interests including but not limited to direct marketing and profiling.

Right to withdraw consent: You have the right to withdraw your consent for the processing of your personal data where the processing is based on consent.

Right of complaint: You also have a right to lodge a complaint about any aspect of how we are handling your data with the UK’s Information Commissioner’s Office who can be contacted at:

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, (t) 0303 123 1113, (e) (w)

Date of last review 16th April 2018.

The privacy policy may be updated as required.

If you would like to find out more about your rights please contact us using the following details:

Netball World Cup Limited, SportPark, 3 Oakwood Drive, Loughborough, LE11 3QF

Our Partners

Find out more about our partners that proudly support the Vitality Netball World Cup 2019 in Liverpool.